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Archive for January, 2002

WIRL AM: The Mighty 1290

Saturday, January 19th, 2002

I came across this wonderful site today devoted to the original 1290 a.m. — WIRL. It has tons of information and actual Real Player audio clips of WIRL on-air jocks. Bet you didn’t know that Lee Ranson, WEEK-TV weather reader, was once an on-air reporter for WIRL. Listen to the great Robyn Weaver! Find out […]

Ahhh … satisfaction

Wednesday, January 9th, 2002

?I just had the most satisfying experience.
I walked out of a grocery store because I was sick of waiting. I was picking up a few items on my home from work. The line wasn�t too long; just two customers — a lady at the front of the line was writing her check and the guy […]

It’s a jungle out there in the world of technical support

Sunday, January 6th, 2002

Although I love being a journalist, there have been times I was so disgusted with newspapers (as I am sure newspapers have been disgusted with me), I took jobs elsewhere.
One of these jobs was manning a telephone technical support hotline. I bet you didn’t know that when you call one of those product support hotlines, […]

Imagine

Sunday, January 6th, 2002

Imagine answering one phone after another for eight hours straight every day for months on end.
Imagine these callers are often irate.
Imagine some of these callers have purchased products with a flaw and have been told so by a qualified service center.
Imagine you are under orders to not admit to the existence of this flaw, even […]