FeedISP issues in Peoria
March 26, 2006 in Overset
No doubt my hit counts will be down a bit because of slow connection speeds through the state for
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5 Responses to “ISP issues in Peoria”
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March 26th, 2006 at 3:43 pm
And I thought my kids messed up the computer again!
March 26th, 2006 at 10:26 pm
I’ve had terrible problems with Insight Broadband service for three weeks. I called ‘em every night for 10 nights and they finally got a guy out here Saturday who knew what he was doing.
They kept saying, “it’s not us, it’s YOUR modem”. I would say, “then why does it work every morning and every afternoon, but not in the evening?” I knew it was a load problem in our old neighborhood. They said, “no, it’s definitely in the house, not outside.” Guess what? After three weeks of being told it was my problem, the service tech Saturday replaced two old splitters…one of the pole across the street and one near the roof of our two story house…and viola! We’ve got internet!
Keep in mind that throughout the entire ordeal we never lost cable and digital cable service, only the internet. He said he replaced (to the best of my recollection) a “600 with a 1 gig” splitter on the house, estimating the old one to be about six years old. “That should handle the increased load.” It did. Problem (knock on wood) has been fixed.
If anyone is having intermittent trouble with Insight BB, I’d recommend you schedule a service call to replace all the external splitters AT THEIR COST, not yours. I didn’t pay a dime.
March 28th, 2006 at 8:53 am
When a frequent poster writes about citywide wi-fi creating job losses to local providers I’m thinking he’s referring to companies like InsightBB. With service like this, you’d be a fool to cry foul in defense of Insight. They obviously could care less about you.
March 28th, 2006 at 8:57 am
And SBC and MTCO and…
March 28th, 2006 at 9:05 am
I’m going to rise to the defense of Insight. I have found their customer service to be excellent. Any Internet service provider will experience outages, sometimes because of situations outside their control. The interruption didn’t last long.